To Order by Phone: 800-450-6730

Privacy Policy


Effective Date.
This Privacy Policy was last updated on February 14th, 2023.

Medical Air Services Association, Inc. d/b/a MASA Global (“MASA Global”)’s
https://www.masaglobal.com (the "Website") is owned and operated by MASA Global.
This Privacy Policy, together with our Terms and Conditions (collectively, the
"Agreement") form a legally binding agreement between you (“you” or “your”) and MASA
Global, its parents, subsidiaries, affiliates, related companies, representatives, officers,
and directors (collectively “MASA Global, et. al”, “us”, “we” or “our”). This Agreement
governs your access to and use of any MASA Global, et. al website and your use or
attempted use of our products and services (collectively, "Your Use"). Your use of the
Website shall be deemed to constitute your consent to be bound by this Agreement and
shall be enforceable in the same way as if you had signed this Agreement.

1. Scope of the Policy
2. Information We Collect
3. How We Use Your Information
4. How We Share Your Information
5. How We Store and Protect your Information
6. Your Rights and Choice Regarding Your Data
7. Third Party Links and Behavioral Tracking
8. Children’s Data
9. Changes to This Privacy Policy
10. Contact Us


This policy applies to all visitors to this Website and all of MASA Global, et. al websites
and services, including any apps, websites, features, and other services. Please
remember that your use of this website is also subject to our Terms and Conditions.


A. Information You Provide to Us
When you provide information on our Website, such as your name, telephone number,
address, or other personal information, we collect that information.
When you contact us or we contact you, we collect any information that you provide,
including the contents of the messages or attachments you send us.

B. Information We Collect When You Use the Website

Cookies, Analytics, and Third-Party Technologies.
We collect information using “cookies”, tracking pixels, data analytics tools like Google
Analytics, SDKs, and other third-party technologies to understand how you navigate
through the Website, to improve your site experience, to serve you better ads on other
sites, and to save your preferences. Cookies are small text files that web servers place
on your device; they are designed to store basic information and to help websites and
apps recognize your browser. You should consult your web browser(s) to modify your
cookie settings. Please note that if you delete or choose not to accept cookies from us,
you may miss out on certain features of the Website.
MASA also collects some anonymous information each time you visit the Website so we
can improve the overall quality of your online experience. We collect your IP address,
referral data, browser, and platform type. You do not have to register with MASA before
we can collect this anonymous information. We do not collect any unique information
about you (such as your name, email address, etc.) except when you specifically and
knowingly provide such information.
If you request more information on a policy or an application, we will collect your personal
information only so that we can get you the information you have requested. Like most
standard Website servers, we use log files to collect and store this anonymous user
information. We analyze this information to examine trends, administer the site, track
user's movement in the aggregate, and gather broad demographic information for
aggregate use. MASA may present links in a format that enables us to understand
whether they have been followed. We use this information to understand and improve the
quality of the Website.


We use your personal information to:
  • Communicate with you;
  • Provide customer support;
  • Improve the Website; and
  • Respond to legal proceedings and obligations.
Communicate With You.
We may use the information we collect from you to provide you additional information on
goods or services that you have requested including emergency ground ambulance
coverage, emergency air ambulance coverage, repatriation, hospital near home
coverage, vehicle and RV return coverage, minor return transportation coverage and/or
hospital visitor transportation coverage. This may include calls at the number you have
provided or additional marketing communications by email.

Provide Customer Support.
We work hard to provide the best experience possible, including supporting you when
you need it. To do this, we use your personal information to:
  • Assist you in resolving questions or issues you have regarding the Website; and
  • Provide you support or respond to you.
Improve the Website.
We are always working to improve your experience and provide you with new and helpful
features. To do this, we use your personal information to:
  • Perform research, testing, and analysis;
  • Develop new products, features, partnerships, and services;
  • Prevent, find, and resolve software or hardware bugs and issues; and
  • Monitor and improve our operations and processes, including security practices,
  • algorithms, and other modeling.
Respond to Legal Proceedings and Obligations.
Occasionally the law, government entities, or other regulatory bodies impose demands
and obligations on us with respect to the services we seek to provide. In such a
circumstance, we may use your personal information to respond to those demands or

Sharing With Third Parties for Business Purposes.
We may share aggregated general information about our site with our partners or others.
The daily number of unique visitors, or how many users clicked on a particular
advertisement. Aggregated data does not contain any personal information that could be
used to contact or identify you.
We may share your personal information to other companies or individuals in any of the
following limited circumstances:
  • To provide such information to trusted businesses or persons for the sole purpose
    of processing personal information on our behalf. When this is done, it is subject
    to agreements that require those parties to process such information only on our
    instructions and in compliance with this Privacy Policy and appropriate
    confidentiality and security measures. If you have an account, we may share the|
    information submitted under your account among all our services in order to
    provide you with a seamless experience and to improve the quality of our services.
    We will not disclose your account information to other people or non-affiliated
    companies, except in the limited circumstances described in this Privacy Policy or
    with your consent.
  • MASA may use third party service providers to serve ads and emails on our behalf.
    These companies may use technologies to measure the effectiveness of ads and
    emails and use information about your visits to MASA so that we can provide a
    better experience to you. For this purpose, we may also provide these third-party
    service providers anonymous information about your site navigation. You can
    remove your email at any time by sending an email to compliance@masaglobal.com.
  • We may share certain information about you with carefully selected business
    partners, including those who may offer services that complement those provided
    by us or which we believe may be of interest to you. We may also disclose
    information to third parties who assist us in providing our services to you. For
    example, we may engage third parties to make improvements on our site, to offer
    new products and to allow us to customize your experience on the Site.
For Legal Reasons.
We may share your personal information in response to a legal obligation, or if we have
determined that sharing your personal information is reasonably necessary or appropriate
  • Comply with any applicable federal, state, or local law or regulation, civil, criminal,
    or regulatory inquiry, investigation or legal process, or enforceable governmental request;
  • Respond to legal process (such as a search warrant, subpoena, summons, or court order);
  • Enforce our Terms and Conditions;
  • Cooperate with law enforcement agencies concerning conduct or activity that we reasonably
    and in good faith believe may violate federal, state, or local law; or
  • Exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights,
     property, interests, or safety of you, third-parties, or the public as required or permitted by law.
In Connection with a Sale or Merger.
We may share your personal information while negotiating or in relation to a change of
corporate control such as a restructuring, merger, or sale of our assets.
Otherwise With Your Consent.
With your permission or upon your direction, we may disclose your personal information
to interact with a third party or for other purposes.

We take appropriate security measures to protect against unauthorized access to or
unauthorized alteration, disclosure or destruction of data. We restrict access to your
personally identifying information to employees who need to know that information to
operate, develop or improve our services.


A. All Users.
Review and Request Changes.
If you would have to review and request changes of your personal information that has
been collected by the Website, please contact compliance@masaglobal.com.
Email Subscriptions.
You can always unsubscribe from our commercial or promotional emails by clicking
unsubscribe in those messages. We will still send you transactional and relational emails
about your use of the Website.
Cookie Tracking.
You can modify your cookie settings on your browser, but if you delete or choose not to
accept our cookies, you may be missing out on certain features of the Website.
“Do Not Track” Signals.
Your browser may offer you a “Do Not Track” option, which allows you to signal to
operators of websites and web applications and services that you do not want them to
track your online activities. We honor “Do Not Track” signals and do not track, plant
cookies, or use advertising when a “Do Not Track” browser mechanism is in place.

B. California Residents.
The California Consumer Privacy Act (CCPA) provides California residents with the
additional rights listed below.
Right to Know.
You have the right to know and see what data we have collected about you over the past
12 months, including:
  • The categories of personal information we have collected about you;
  • The categories of sources from which the personal information is collected;
  • The business or commercial purpose for collecting your personal information;
  • The categories of third parties with whom we have shared your personal
  • information; and
  • The specific pieces of personal information we have collected about you.
Right to Delete.
You have the right to request that we delete the personal information we have collected
from you. There are exceptions, however, that include, but are not limited to, when the
information is necessary for us or a third party to do any of the following:
 Complete your transaction;
  • Provide you a good or service;
  • Perform a contract between us and you;
  • Protect your security and prosecute those responsible for breaching it;
  • Fix our system in the case of a bug;
  • Protect the free speech rights of you or other users;
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal
  • Code § 1546 et seq.);
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the
  • public interests that adheres to all other applicable ethics and privacy laws;
  • Comply with a legal obligation; or
  • Make other internal and lawful uses of the information that are compatible with the
  • context in which you provided it.
Do Not Sell My Personal Information.
You have the right to request that we do not sell your personal information. Please click
here so that we can process your request. Please note that we do not knowingly sell the
personal information of minors under 16 years of age without legally required affirmative

Other Rights.
You can request certain information about our disclosure of personal information to third
parties for their own direct marketing purposes during the preceding calendar year. This
request is free and may be made once a year. You also have the right not to be
discriminated against for exercising any of the rights listed above.

Exercising Your California Privacy Rights.
To request access to or deletion of your personal information, or to exercise any other
data rights under California law, please contact us using the following method:
E-mail: You may write to us to exercise rights. Please include your full name, residential
address, e-mail address, and phone number, along with why you are writing, so that we
can process your request in an efficient manner. Please e-mail us at
Webform: You may fill out a Webform to exercise rights. Please include your full name,
e-mail address, and phone number, along with why you are writing, so that we can
process your request in an efficient manner.
Toll-Free Telephone Number: You may call us at (800) 643-9023 to exercise rights.
Please include your full name, residential address, e-mail address, and phone number,
along with why you are calling, so that we can process your request in an efficient manner.
Response Timing.
We aim to respond to a consumer request for access or deletion within 45 days of
receiving that request. If we require more time, we will inform you of the reason and
extension period in writing.
NOTE: We may revise this privacy notice from time to time as implementing regulations
further develop and come into effect.
C. Nevada Residents

Do Not Sell My Personal Information.

Nevada residents have the right to request that we do not sell your personal information.
Please click here so that we can process your request. We aim to respond to a consumer
request for within 60 days of receiving that request.


Third Party Links.

We may include links or offers to third-party products or services on our website. These
third-party sites have separate and independent privacy policies. We are not responsible
or liable for the content and activities of these third-party sites.
Third Party Information Gathering.
MASA includes content and ads from third parties that may perform user activity tracking
other than that described herein. These other sites may place their own cookies on your
computer, collect data or solicit personal information. For more information about each
third-party content provider, cookies, and how to "opt-out", please refer to such third-party
advertiser's privacy policy

To use the Website, you must be 18 years or older and have the power to enter into a
binding contract with us and not be barred from doing so under any applicable laws; or
13 years or older and have your parent or guardian's consent to the Agreement. The
Website is not intended for children under the age of 13 and no person under the age of
13 may use the Website. If you use the Website, you are affirming that you are at least
13 years old.

We may update this policy from time to time as the Website changes and privacy law
evolves. If we update it, we will do so online. When you use the Website, you are agreeing
to the most recent terms of this policy.

If you have any questions or concerns about your privacy or anything in this policy, please
contact us at compliance@masaglobal.com

Peace of Mind

You.  Your Family.  Your Finances.

Call to Order: 800-450-6730

Copyright © 2023 MASA Global | Built with Buyist

The information providedis for informational purposes only and does not provide any coverage. Not allMASA MTS products and services are available to residents of all states. For acomplete list of coverage and exclusions, please refer to the applicable memberservices agreement or policy for your state. The benefits listed, and thedescriptions thereof, do not represent the full terms and conditions applicablefor usage and may only be offered in some memberships or policies. Premiums and benefits vary depending on the plan selected. MASA MTS utilizesthird-party transportation service providers and does not own or lease anyvehicles. MASA, MASA Global, MASA MTS and MASA TRS are registered service marksof MASA Holdings, Inc., a Delaware corporation and an affiliated company withMedical Air Services Association, Inc. (MASA), Medical Air Services Associationof Florida, Inc. (MASAF), and MASA Insurance Services, Inc. (MISI). DE, IA,KY, MD, ND, PA, WA, and WV residents: MISI, with its principal place ofbusiness at 1250 S. Pine Island Road, Suite 500, Plantation, FL 33324, offersinsurance coverage through Obsidian Insurance Company. Coverage is notavailable in all states and is subject to the company underwriting guidelinesand the issued policy. Policy forms and policy terms may vary by state andterritory. National Producer #19897480. FL residents: MASA MTS providesinsurance coverage whereby MASAF is a prepaid limited health serviceorganization licensed under Chapter 636, Florida Statutes, license number:65-0265219 and is doing business as MASA MTS with its principal place ofbusiness at 1250 S. Pine Island Road, Suite 500, Plantation, FL 33324. WYresidents: Getmasa.com; 800-643-9023, MASA provides a membership plan and notinsurance coverage and the range of discounts for air ambulance servicesprovided under such membership will vary depending on the provider and theservices offered. TN residents: MASA provides a membership plan and notinsurance coverage. TennCare Medicaid covers air ambulance transport servicesand requires no out-of-pocket expense by the enrollee for air ambulancetransport services. Some state laws prohibit Medicaid beneficiaries frombeing offered air ambulance memberships or being accepted into air ambulancemembership programs. If an individual submits an air ambulance membershipagreement application, the applicant must attest to the fact that the applicantis not currently, nor plans to be, enrolled in Medicaid. If a member has a highdeductible health plan (“HDHP”) that is compatible with a health savingsaccount (“HSA”), benefits may become available under the MASA membership forexpenses incurred for medical care (as defined under Internal Revenue Code(IRC) section 213 (d)) once a member satisfies the applicable statutoryminimum deductible under IRC section 223(c) for HDHP coverage that iscompatible with a HSA.

MASA Global may use your Personal Data to contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or services, including the security updates, when necessary or reasonable for their implementation.