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Coverage Terms and Conditions


Effective Date.

These Terms and Conditions of Use were last updated on February 14th, 2023.
Medical Air Services Association, Inc. d/b/a MASA Global (“MASA Global”)’s website
https://www.masaglobal.com (the “Website”) is owned and operated by MASA Global.
These Terms and Conditions of Use (“Terms”) and any amendments or supplements to
it, together with our Privacy Policy (collectively, the “Agreement”) form a legally binding
agreement between you (“you” or “your”) and MASA Global, its parents, subsidiaries,
affiliates, related companies, representatives, officers, and directors (collectively “MASA
Global, et. al”, “us”, “we” or “our”). This Agreement governs your access to and use of any
MASA Global, et. al website and your use or attempted use of our products and services
(collectively, “Your Use”). Your Use of the Website shall be deemed to constitute your
consent to be bound by this Agreement and shall be enforceable in the same way as if
you had signed this Agreement.
By accepting these Terms, you are agreeing to the arbitration agreement and class action
waiver contained in Section 4 of these Terms below.

1. Eligibility
2. Intellectual Property
3. Disclaimer
4. Agreement to Arbitrate
5. Consent to Contact
6. Voice Recording and Monitoring Consent
7. Limitation on Liability
8. Indemnification
9. Modifications to the Agreement
10. Miscellaneous
11. Contact Us


In order to use the Website, you must be 18 years or older and have the power to enter
into a binding contract with us and not be barred from doing so under any applicable laws;
or 13 years or older and have your parent or guardian's consent to the Agreement. The
Website is not intended for children under the age of 13 and no person under the age of
13 may use the Website. If you use the Website, you are confirming that you are at least
13 years old.

You acknowledge that content available through the Website, including, without limitation,
content in the form of text, graphics, software, music, sound, photographs, and videos,
and content provided by suppliers, sponsors, or third-party advertisers ("Intellectual
Property Rights"), is protected by copyright, trademarks, patents, or other proprietary
rights and laws. You are hereby granted a non-exclusive, non-transferable, revocable,
limited license to view, copy and print content retrieved from the Website for the sole
purpose of using or placing an order via the Website, provided that you do not remove or
obscure the copyright notice or other notices displayed on the content. Except as
expressly provided in this Agreement, nothing contained in this Agreement or on the
Website shall be construed as conferring any other license or right, expressly, by
implication, by estoppel, or otherwise under any of MASA Global, et. al’s or a third party’s
Intellectual Property Rights. Any rights not expressly granted herein are reserved.

MASA Global, et. al and its agents assume no responsibility for any consequence relating
directly or indirectly to any action or inaction you take based on the information, services,
or other material on the Website. While MASA Global, et. al strives to keep the information
on the Website accurate, complete, and up-to-date, it cannot guarantee, and will not be
responsible for any damage or loss related to the accuracy, completeness or timeliness
of the information on the Website.
Disclaimer of Warranties
The Website is provided on an “as is” and “as available” basis. Except as specifically
provided herein, to the fullest extent permissible pursuant to applicable law, MASA
Global, et. al expressly disclaims all warranties of any kind, whether express of implied,
including, without limitation, any warranties of merchantability, fitness for a particular
purpose and non-infringement.
MASA Global, et. al does not make any warranty that the Website will meet your
requirements, or that access to the Website will be uninterrupted, timely, secure, or error
free, or that defects, if any will be corrected. MASA Global, et. al makes no warranties as
to the results that may be obtained from the use of the Website or as to the accuracy,
quality, or reliability of any information obtained through the Website. You understand and
agree that any material and/or data downloaded or otherwise obtained through the use
of the Website is used at your own risk and that you will be solely responsible for any
damage to your computer system or loss of data that results from the download of such
material and/or data. No advice or information, whether oral or written, obtained by you
from MASA Global, et. al direct, or through this Website, shall create ant warranty not
expressly made herein.
You and we each agree that any and all disputes or claims with or against any party that
relate to or arise from your use of or access to our Services, or any products or services
sold, offered, or purchased through our Services shall be resolved exclusively through
final and binding arbitration, rather than in court, except that you may assert claims in
small claims court, if your claims qualify. The Federal Arbitration Act governs the
interpretation and enforcement of this Agreement to Arbitrate section (this “Agreement to
Prohibition of Class and Representative Actions and Non-Individualized Relief
You and we agree that each of us may bring claims that relate to or arise from your use
of or access to our Services, or any products or services sold, offered, or purchased
through our Services only on an individual basis and not as a plaintiff or class member in
any purported class or representative action or proceeding, including but not limited to
actions under the Telephone Consumer Protection Act, 47 U.S.C. § 227 et seq. or the
California Invasion of Privacy Act, Cal. Penal Code § 630 et seq. Unless both you and us
agree otherwise, the arbitrator may not consolidate or join more than one person’s or
party’s claims, and may not otherwise preside over any form if a consolidated,
representative, or class proceeding. The arbitrator may award relief, including monetary,
injunctive, and declaratory relief, only in favor of the individual party seeking relief and
only to the extent necessary to provide relief necessitated by that party’s individual
claim(s). Any relief awarded cannot affect our other users.
Arbitration Procedures
The arbitrator, and not any federal, state, or local court or agency, shall have exclusive
authority to resolve any dispute arising out of or relating to the interpretation, applicability,
enforceability or formation of this Agreement to Arbitrate, any part of it, or of this
Agreement including, but not limited to, any claim that all or any part of the Agreement to
Arbitrate or this Agreement is void or voidable.
The arbitration will be conducted by the American Arbitration Association (“AAA”) under
its rules and procedures, including the AAA’s Supplementary Procedures for ConsumerRelated 
Disputes (as applicable), as modified by this Agreement to Arbitrate. The AAA’s
rules and a form for initiating arbitration proceedings is available on the AAA’s site at
The arbitration shall be held in the county in which you reside or at another mutually
agreed location. If the value of the relief sought is $10,000 or less, you or we may elect
to have the arbitration conducted by telephone or based solely on written submissions,
which election shall be binding on you and us subject to the arbitrator’s discretion to
require an in-person hearing, if the circumstances warrant. Attendance at an in-person
hearing may be made by telephone by you and/or us, unless the arbitrator requires
The arbitrator will decide the substance of all claims in accordance with the laws of the
State of Florida, including recognized principles of equity, and will honor all claims of
privilege recognized by law. The arbitrator shall not be bound by rulings in prior
arbitrations involving our other users, but is bound by rulings in prior arbitrations involving
the same user to the extent required by applicable law. The arbitrator’s award shall be
final and binding and judgment on the award rendered by the arbitrator may be entered
in any court having jurisdiction thereof.
This arbitration provision shall survive termination of this Agreement to Arbitrate and the
closing of your Account or your use of or access to our Services, or any products or
services sold, offered, or purchased through our Services.
The arbitration proceedings and arbitration award shall be maintained by the parties as
strictly confidential, except as is otherwise required by court order or as is necessary to
confirm, vacate or enforce the award and for disclosure in confidence to the parties’
respective attorneys, tax advisors and senior management and to family members of a
party who is an individual.
With the exception of any of the provisions in of this Agreement to Arbitrate (“Prohibition
of Class and Representative Actions and Non-Individualized Relief”), if an arbitrator or
court decides that any part of this Agreement to Arbitrate is invalid or unenforceable, the
other parts of this Agreement to Arbitrate shall still apply. If an arbitrator or court decides
that any of the provisions in Section 1 of this Agreement to Arbitrate (“Prohibition of Class
and Representative Actions and Non-Individualized Relief”) is invalid or unenforceable,
then the entirety of this Agreement to Arbitrate shall be null and void. The remainder of
the Agreement and its Legal Disputes Section will continue to apply.
You agree that providing your telephone number in any submission on MASA Global, et.
al’s websites, including MASA, that you provide your signature expressly consenting to
contact from MASA Global, et. al, its subsidiaries, affiliates, or agents, and up to ten of its
Marketing Partners at the number I provided regarding products or services via live,
automated or prerecorded telephone call, text, or email. I understand that my telephone
company may impose charges on me for these contacts, and I am not required to enter
into this agreement as a condition of any purchase. I understand that I can revoke this
consent through any reasonable means.
By including your email in any submission, you are extending an express invitation to
each Insurer you have been matched with to contact you by email at any email address
you provided (in this case, any such email from an Insurer will not be considered spam
or unauthorized by any local, state or federal law or regulation). For any service, you
represent that all of the information you have provided in your submission is true and
You agree and consent that MASA Global, et. al may record or monitor communications
made by you during any calls you make to the Website as permitted by 18 U.S.C. § 2511
et seq., Cal. Penal Code § 630 et seq., and other state laws that regulate call monitoring
and recording. By calling the Website, you expressly consent and grant it the right to
record or monitor and use this information for the purposes set out in the Privacy Policy.
The Website is under no obligation to monitor or record its services for accuracy,
completeness, or quality.
You expressly understand and agree that under no circumstances will MASA Global, et.
al, its suppliers, parents, subsidiaries, representatives, affiliates, or agents be liable for
indirect, special, incidental, or consequential damages. This includes without limitation,
any loss of use, loss of profits, loss of data, loss of goodwill, cost of procurement of
substitute services, or any other indirect, special, incidental, or consequential damages.
This applies regardless of the manner in which damages are caused, and on any theory
of liability, whether for breach of contract, tort (including negligence and strict liability) or
otherwise resulting from (1) the use of, or the inability to use, the Website, (2) the use of,
or the inability to use, items purchased on the Website; or (3) the cost of procurement of
substitute services or items.
You agree to indemnify and hold harmless MASA Global, et. al, its directors, officers,
employees, agents, co-branders, suppliers, subsidiaries, parents, and affiliates, from and
against any and all liability, losses, claims, demands, disputes, damages, and costs of
any kind, including, without limitation, reasonable attorneys' fees and costs of litigation
resulting from or in any way connected with (i) your use of the Website; (ii) information
you submit or transmit through the Website; (iii) privacy, tort or other claims (e.g., claims
under the Telephone Consumer Protection Act or its state law equivalent) relating to the
provision of personal information (e.g., telephone number) to MASA Global, et. al that is
not owned by you, in contravention of this Agreement; and/or (iv) your breach of this
MASA Global, et. al may make changes to these Terms, from time to time, in its sole
discretion, by updating this posting on the Website without notice to you. Your continued
use of the Website following the posting of a new version of the Terms constitutes your
acceptance of any such changes. Accordingly, whenever you visit the Website, check to
see if a new version has been posted.
MASA Global, et. al may assign, transfer, or sub-contract any of our rights or obligations
under these Terms to any third party at our discretion. Any representations, warranties,
and indemnification obligations made or undertaken by you will survive cancellation or
termination of your account or relationship with MASA Global, et. al. No delay by MASA
Global, et. al in exercising any right or remedy under these Terms shall operate as a
waiver of that right or remedy or shall affect MASA Global, et. al’s ability to subsequently
exercise that right or remedy. Any waiver must be agreed to by MASA Global, et. al in
writing. These Terms supersede any other terms previously published by us and any
other representations or statements made by us to you, whether oral, written, or otherwise


If you have any questions or concerns about your privacy or anything in these Terms,
please contact us at compliance@masaglobal.com

Peace of Mind

You.  Your Family.  Your Finances.

Call to Order: 800-450-6730

Copyright © 2023 MASA Global | Built with Buyist

The information providedis for informational purposes only and does not provide any coverage. Not allMASA MTS products and services are available to residents of all states. For acomplete list of coverage and exclusions, please refer to the applicable memberservices agreement or policy for your state. The benefits listed, and thedescriptions thereof, do not represent the full terms and conditions applicablefor usage and may only be offered in some memberships or policies. Premiums and benefits vary depending on the plan selected. MASA MTS utilizesthird-party transportation service providers and does not own or lease anyvehicles. MASA, MASA Global, MASA MTS and MASA TRS are registered service marksof MASA Holdings, Inc., a Delaware corporation and an affiliated company withMedical Air Services Association, Inc. (MASA), Medical Air Services Associationof Florida, Inc. (MASAF), and MASA Insurance Services, Inc. (MISI). DE, IA,KY, MD, ND, PA, WA, and WV residents: MISI, with its principal place ofbusiness at 1250 S. Pine Island Road, Suite 500, Plantation, FL 33324, offersinsurance coverage through Obsidian Insurance Company. Coverage is notavailable in all states and is subject to the company underwriting guidelinesand the issued policy. Policy forms and policy terms may vary by state andterritory. National Producer #19897480. FL residents: MASA MTS providesinsurance coverage whereby MASAF is a prepaid limited health serviceorganization licensed under Chapter 636, Florida Statutes, license number:65-0265219 and is doing business as MASA MTS with its principal place ofbusiness at 1250 S. Pine Island Road, Suite 500, Plantation, FL 33324. WYresidents: Getmasa.com; 800-643-9023, MASA provides a membership plan and notinsurance coverage and the range of discounts for air ambulance servicesprovided under such membership will vary depending on the provider and theservices offered. TN residents: MASA provides a membership plan and notinsurance coverage. TennCare Medicaid covers air ambulance transport servicesand requires no out-of-pocket expense by the enrollee for air ambulancetransport services. Some state laws prohibit Medicaid beneficiaries frombeing offered air ambulance memberships or being accepted into air ambulancemembership programs. If an individual submits an air ambulance membershipagreement application, the applicant must attest to the fact that the applicantis not currently, nor plans to be, enrolled in Medicaid. If a member has a highdeductible health plan (“HDHP”) that is compatible with a health savingsaccount (“HSA”), benefits may become available under the MASA membership forexpenses incurred for medical care (as defined under Internal Revenue Code(IRC) section 213 (d)) once a member satisfies the applicable statutoryminimum deductible under IRC section 223(c) for HDHP coverage that iscompatible with a HSA.

MASA Global may use your Personal Data to contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or services, including the security updates, when necessary or reasonable for their implementation.